Insurance
Policy
At Level-Up Cleans, we prioritize the safety and protection of our customers and their property. To provide peace of mind, we maintain comprehensive insurance coverage tailored to our cleaning services:
Liability Protection: We carry Commercial General Liability Insurance with coverage up to $5 million. This ensures that you’re protected in the rare event of property damage or injury during our services.
Customer Property Coverage: Your belongings are important to us. Our Bailee’s Liability Insurance covers up to $25,000 for any direct physical loss or damage to your property while it’s in our care.
Employee Dishonesty Coverage: We have insurance in place to protect against theft of your property by our employees, with coverage up to $10,000.
We are fully insured through Tokio Marine Canada Ltd., \ brokered by Zensurance Brokers Inc..
We are fully insured through Tokio Marine Canada Ltd., \ brokered by Zensurance Brokers Inc.:
Liability Protection: We carry Commercial General Liability Insurance with coverage up to $5 million. This ensures that you’re protected in the rare event of property damage or injury during our services.
Customer Property Coverage: Your belongings are important to us. Our Bailee’s Liability Insurance covers up to $25,000 for any direct physical loss or damage to your property while it’s in our care.
Employee Dishonesty Coverage: We have insurance in place to protect against theft of your property by our employees, with coverage up to $10,000.
Terms & Conditions
The specific services required for each clean should be established beforehand, including an ordered list of priorities.
If timing is restrictive, it may not be possible to complete every task; clients should be informed of this no less than 1 hour before scheduled completion.
There is a minimum cleaning fee of $50.00 regardless of cleaning duration, unless otherwise specified.
Cancellations require at least 24 hours notice from either party, the minimum cleaning fee is owed on same-day cancellations unless otherwise specified.
Payments are to be made within 24 hours of job completion. If payment isn't received after 3 days without prior agreement, an additional 20% fee is incurred.
Clients are asked to ensure servicing areas are accessible, with any off-limits areas declared beforehand.
We ask that disruptive pets / children, and valuables are secured.
We do not enter rooms or knock on doors where people are working unless explicitly asked.
We do not clean homes with active cockroach or bed-bug activity, any history of of pest activity must be accurately communicated before booking. Otherwise cleaners may leave immediately with their accumulated hours paid + 75% of the remaining scheduled time.
A history of minor mouse or nuisance-pest activity is assessed individually, and if serviceable, may require the client to supply all of their own cleaning equipment.
We may offer customary re-cleans or credits for reasonable claims of dissatisfaction. Refunds are only offered if deliberate neglect is demonstrated.
We respect your privacy and will maintain confidentiality regarding all information and property associated with your cleaning service.
The specific services required for each clean should be established beforehand, including an ordered list of priorities.
If timing is restrictive, it may not be possible to complete every task
There's a minimum cleaning fee of $50.00, unless otherwise specified.
Cancellations require at least 24 hours notice from either party.
Payments are to be made within 24 hours of job completion, with a +20% late fee after 3 days.
Clients should ensure servicing areas are accessible, with any off-limits areas declared beforehand.
We ask that disruptive pets / children, and valuables are secured.
We do not enter rooms or knock on doors where people are working, unless explicitly asked.
We do not clean homes with active cockroach or bed-bug activity, any history of pest activity must be accurately communicated before booking.
Cleaners may leave immediately on failure to disclose this, with +75% of remaining time owed.
A history of minor nuisance-pest activity is assessed individually, potentially requiring client-provided equipment.
We respect your privacy and will maintain confidentiality regarding all information and property associated with your cleaning service.
